Archive - April 2013

17.04 20130

What Goes Around

Growing up my brother used to have a saying when he was angry at someone’s actions.  He would say, “What goes around, comes around.”  What does that really mean?  In the programming world it means, “the status eventually returns to its original value after completing some sort of cycle.”  In the language of people, rather than computers, it means that we live the consequences of our actions, whether good or bad. Dale Carnegie offered very pertinent advice for learning how to treat people in his famous book, “How to Win Friends and Influence People.”  Carnegie stated that the fundamental techniques in handling people are:  1.  Don't criticize, condemn, or complain.  2.  Give honest and sincere appreciation.  3.  Arouse in the other person an eager want. To create a world-class organization, the first step in “organizational creation 101” is to hire and retain the best people.  The only way to attract and keep the best people is to treat them right… to be respectful of their contributions and their humanity.  When we treat our people right, then they treat our customers right.  When the customers are treated right, our business grows and so does our ability to profit. What we send out in the world comes back to us in kind.  How we treat our teammates and coworkers will boomerang back to us in the end.    When we create an environment that values the contributions of individuals and respects their humanity, we create an environment that flourishes.  When we create an environment that is abusive and disrespectful of its contributors, we reap negative results.  In order to prosper, we must hire and retain the right people by being respectful of them and their contributions. Another saying that I find true is, “people leave leaders, not organizations.”  It is important to be the kind of leader that retains the organization’s most valuable asset—its people.  People only will stay in an environment and make amazing contributions to a company where respect is common place.      

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Central

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